Zinintsi N

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Verified Reviewer

Threatened by employee

I bought a TV at lewis... The lady that helped me is Andiswa from the Lewis store in commissioner St shop 5 Ricci's place ,Marshelltown... I have trouble paying but I'm still paying for the TV.. This lady is sending me Whatsapp messages at night telling me that the Lewis people are gonna find me like I'm stealing... I have the screenshots of the conversations to prove it... I don't know if this the way that lewis employee treat their customers,by threatening them at night... That's not a proper way to talk to your customers and I'm going to the authorities to report this...
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Vusumzi M Juw

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Verified Buyer
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Verified Reviewer
| map-marker Pretoria, Gauteng

Damaged Fridge

Lewis Stores - Damaged Fridge
Lewis Stores - Damaged Fridge - Image 2
Lewis Stores - Damaged Fridge - Image 3
I've reported the matter 3weeks ago but no one seems to care about my problem, so maybe taking the Legal way for Shop3,40Burg Street Rusternburg will be the solution for my problem.What I think about Lewis is that they are Ready and willing to destroy us the poor people.
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User's recommendation: Stop buying from any Lewis Store,more specially Us over 60yrs olds infact that's their Targets.

Willene W
map-marker Kempton Park, Gauteng

I'm being harassed

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Lewis Stores - I'm being harassed
Lewis Stores - I'm being harassed - Image 2
Lewis Stores - I'm being harassed - Image 3
Lewis Stores - I'm being harassed - Image 4
Original review Mar 13, 2024
They harass my family and friends and demanding payment from them they disclose all my personal information they force their way in my home even though I made arrangements he is so persistent that I must pay money now! My dad ended up at the Dr because Thembani from lewis store put so much pressure on him to pay my installment! He was asking for money from my family members what kind of business does that... they call my ex partner 30times a day disturbing him at work.. as if it's his acc.
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Pros:
  • No pros
Cons:
  • Intimidating
  • Harassing
  • Disturbance

Preferred solution: Apology

Anonymous
map-marker Johannesburg, Gauteng

Service delivery

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Ordered furniture 2weeks ago and till date nothing has been delivered when I ask I keep on getting sob stories like im Not going to pay for my stuff
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User's recommendation: Don’t even think about it

Apiffanie P

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Verified Reviewer

MY REASON WITH LEWIS IS THAT THE FACT THAT THEY ARRESING ME TREATING TO TAKE MY ITEMS JUST BECAUSE OF LATE PAYMENT, AND THE SALES LADY I AM DEALING WITH IS SO RUDE AND UNPROFESSINAL

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THEY HAVE NO WAY OF TALKING TO THEIR CUSTOMERS IF I MISS PAYMENT A MONTH OR TWO THAT DOESNT MEAN YOU CANT AFFORT THE BILL LIFE HAS UPS AND DOWN AND IM SORRY TO SAY IT BUT *** HAPPENS THAT CAUSES YOU NOT TO MAKE PAYMENT AT THE TIME AND BY LAW YOU CAN PAY ANY AMOUNT OF MONEY ON YOUR ACCOUNT THEN NOT PAYING AT ALL, STOP SENDING PEOPLE TO OUR HOUSES AND WORK PLEACE JULLE IS N GROOD OOR LAS
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Preferred solution: Apology

User's recommendation: BAD SERVICE

Anonymous
map-marker Pretoria, Gauteng

Unhappy customer

I am not happy with Lewis been with their customer for many years and they always repeat the same thing. Settled my account last month now it's a problem for them to refund me,
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User's recommendation: 0%

Charles F Did

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Verified Reviewer
| map-marker Johannesburg, Gauteng

Complaints on behalf of my mother Sabina Jacobs id470402****084

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Updated by user Nov 21, 2023

The company Lewis store charges 20.50 %interest on a 14189.89purchers over 36month bring it to a total of R27077 .00 for a pensioner over 70years of ages with a small income just to make profit

Original review Nov 21, 2023
I have already lodge a complaint was called from this number 021180**** today but still waiting for feedback. I have the mentioned above consent to found out what's going on the account 848319 . The mentioned account is being paid by debit order every month and is over 36months but is now in arrears.1. I charles flemmer son of above mentioned wanted the following points to be explained.1.Cartage =R890 you are not sending letters out every month 2.Maintenance=R1092 for what is that.3.Initianion fee=R1207.50explain 4.Finance charge rate 20.50 this is higher than the normal rates explain please interest to high.5. I also wanted to know how was the credit application approved for a pensioner over 70years with income of R2892.04. and again a second purchase agreement in 2022 please explain how did That happens was the right process being done because I know the NCA wouldn't have approved the mentioned above. .
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Resolved
Makhotso M

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Resolved: To lay complain again

Hi would like to lay a complain again yes again 2022 lay a complain about a fridge that is no longer working they took their they came early this year now its no longer working it just take months working now its working again i don't know if you are doing this to elders because they don't know their rights but if are working like this am sorry for you .
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Shaquil M

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Verified Buyer
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Verified Reviewer
| map-marker Polokwane, Limpopo

Very poor quality mattress on a very expensive bed

Lewis Stores - Very poor quality mattress on a very expensive bed
Lewis Stores - Very poor quality mattress on a very expensive bed - Image 2
We bought a brand new bed but the mattress was so bad that wen your turn it makes strange noise,we did report the mater at Polokwane branch, they asked us to send a video wich we did send, they even send inspect to check the bed but nothing is done after six months, we are sleeping with noise our old mattress was even better. Kind Regards Reff Number: S315105
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Loss:
$11

Preferred solution: Deliver product or service ordered

User's recommendation: Please make sure you double check your items before any delivery

Deon F Dal

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Verified Reviewer
| map-marker Cape Town, Western Cape

Remove my name

Greetings Please remove my name urgently, I never heard from you for more then 20 years. Why you'll keeping my name on your system Please treat as urgent. If I don't get assistance, I will post on the social media about Lewis stores. I am unhappy. My ID number 730211****089 Thank you Deon Ferguson Cell 065653****
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User's recommendation: Bad in communication to their customers, they kept me on credit more then 25vyears without communication with me.

Anonymous
map-marker Cape Town, Western Cape

BAD SERVICE

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MY HUSBAND BOUGHT A KELVINATOR WASHING MACHINE 18.5 KG AT THE END OF SEPTEMBER 2023. UPON USING THE MACHINE WE HEARD THE SPINNER MAKING A NOISE. HE REPORTED IT. THEY SEND OUT A TECHNICIAN. WELL NEEDLESS TO SAY THAT IT DIDN'T HELP. IT ACTUALLY MADE THE MATTER WORST. NOW THE SPINNER ISNT JUAT MAKING A NOISE IT ALSO IS LEAKING. MY HUSBAND WENT TO THE ATHLONE BRANCH WHERE HE BOUGHT THE MACHINE TO REPORT IT AGAIN AND HE ASKED THEM IF IT IS POSSIBLE FOR THEM TO REPLACE THE MACHINE WITH A NEW ONE SEEN THAT THE CURRENT ONE IS NOT WORKING PROPERLY. THEY TOLD HIM FLAT NO!!! AND THEY AREN'T SCARED HE CAN TAKE FURTHER ACTION IF HE WANTS TO.
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Anonymous
map-marker Durban, Kwazulu-Natal

I am very disappointed in lewis store Ngcobo branch Eastern cape.They are very bad with helping clients ,no client services etiquette.I will not recommend any one to a lewis group due to what happened

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I am very disappointed in lewis store Ngcobo branch eastern cape..I have been their customer for decades but they failed me shermSad..Staff attitude,poor service especially that lady "ZANELE" and they have no client service etiquette so I will never recommend anyone to a lewis group due to what happened to me..
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User's recommendation: IT'S a BIG NOO

Roslin F

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Verified Reviewer

Payment options

Due to financial difficulties I can't seem to make regular payments.I would appreciate your consideration in this matter.
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Preferred solution: Reduce monthly payments.

Anonymous
map-marker Johannesburg, Gauteng

Bad service

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One month my account was debited twice, I called in for a refund. Staff is so rude. Then they over debited my account on the last installment, It's been a week trying to get my refund. Customer care is not their priority!
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User's recommendation: I do not recommend anyone to buy on credit from this store

Ntuseni frans L

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Verified Reviewer

Enquiry

The is new lewis account added in my berau and I have never opened an account with lewis. Please assist.
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Preferred solution: Please remove that account because I knew nothing about it

Renea P Aoe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johannesburg, Gauteng

Washing machine

Updated by user Oct 05, 2023

I've contacted them numerous occasions. They are very bad with helping new clients

Updated by user Oct 05, 2023

I've contacted them numerous occasions. They are very bad with helping new clients

Original review Sep 28, 2023
I bought a washing machine two months ago and the machine is giving problems it was first the spin nee and now the machine stop washing I am paying 500 for it every month I went to see them twice now one is helping me and paying for something I can't use the consultant does even get back to me is there any one that can assist me please
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User's recommendation: Not at all

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